All our DHL deliveries take place within 4 working days after receipt of your payment. This goes for the U.K., Ireland and Italy. For the Scandinavian countries as well as the Eastern European countries this will normally be one day longer. Since we dispose of 3 different warehouses on the European continent, it might occur in some rare occasions that your order is delivered in 2 partial shipments on the same day.
Our delivery costs amount to € 9.95 (including VAT) for normal parcels and € 14.95 for large packages. Big pallet shipments (by DB Schenker) are being charged € 19.95 or more depending on the weight and dimensions of the freight. Our system calculates directly online the freight charges based on your postal code and the weight of the package(s) so we can guarantee that you will never pay too much for delivery.
Your 3 purchase guarantees:
- 14 days time to consider purchase
- 14 days right to return the order
- Not satisfied? Money-back guarantee!
Should we supply you with a wrong article, or in a wrong quantity, then we shall pick up the product(s) in question without any charge. In doing so, we fully comply to the rules of the European Distance Selling Act. Moreover, you always have the right to withdraw your purchase within a fortnight without providing us any reason for doing so.
In case you wish to return the article in question, please contact us by telephone on the number below:
Customer Service Headquarters Netherlands: +31 76 5319278 (english native speakers)
One of our agents will tell you exactly how to proceed. During office times (Monday to Friday 09:00 - 17:00) we would be glad to assist you personally. Outside these times feel free to send us an e-mail: firstname.lastname@example.org