1 Customer Service
22 Laan van Brabant
T +31 76 5319278
F +31 76 5319279
2 Frequently asked questions
2.1 Who is Kinder Spell®
Kinder Spell® has been the official importer of the LEGO Play Tables & educational Play Area products since many, many years. Also we distribute the LEGO Education products and learning concepts across Europe. Our headquarters are based in The Netherlands and you will find us on the official LEGO Education website under "FIND INTERNATIONAL DISTRIBUTOR" (bottom of page). Then select "Netherlands" where our central headquarters are located.
2.2 Is this website also intended for private consumers?
Everybody is very much welcome on our website! Consumers should be aware, however, that all prices quoted are excluding VAT. As soon as you will add a product to your shopping cart, you will observe that automatically the belonging VAT is added to the total. Companies and institutions which hold a VAT-number can file for a refund of the paid VAT with their next tax declaration. Obviously consumers cannot.
2.3 What freight charges do I pay?
Our freight charges are directly calculated through our webshop before ordering the product(s) in question. Since our systems are linked online to the DPD and DHL distribution systems, you are immediately notified of the freight costs. In general we can say that the costs are depending on your location (country and postal code) as well as on the weight/dimensions of the product(s) ordered. Therefore you are 100% sure that you will never pay too much for transport to your address.
To give you a rough indication, small parcels are being delivered throughout the U.K. and Ireland for € 9.95 (including VAT), bigger packages for € 14.95 and heavy and voluminous shipments come close to € 19,95. For delivery to Scandinavia and Eastern European countries, these amounts mentioned above could be slightly higher.
2.4 Can you deliver us on invoice?
All existing customers are automatically delivered on invoice (payment condition: 30 days net). If you are a new customer, we can under certain conditions supply you also on invoice provided your company holds a valid VAT number or your institution is officially registered. In case you would like to be delivered on invoice, please choose for "payment by bank transfer" during the order process. Should your company or institution fail our liquidity test, then we will inform you accordingly and ask you kindly to settle payment first.
Consumers are always delivered after payment has been received. You can choose to pay by Visa, MasterCard, American Express, PayPal, Maestro or bank transfer.
2.5 Can you supply us with Cash-on-Delivery?
Of course it is always possible to be delivered by cash-on-delivery. However, we do not recommend this due to the costs incurred and invoiced by our forwarding agents (which we are forced to impose on you). These costs amount to € 15.00 and relate to both the U.K., Ireland and the Scandinavien countries. For Eastern European countries this COD-charge is € 17.85
In case you still would like to opt for COD, please inform our Customer Service Dpt beforehand.
2.6 What are my rights in terms of warranty and buyer protection?
For all articles we supply, the official warranty period of 1 year is applicable. However, also after this period we commit ourselves to find mutually an adequate solution should quality problems unexpectedly arise. Furthermore, we have committed ourselves to the rules and rulings of the European Home Shopping Act which stipulates that you always have the right to withdraw your order within 14 days after purchase. And this without any reason or explanation. Also you have the possibility to exchange an article in case it deviates in terms of colour, shape, size or specifications. All your rights can be read on the Home Shopping Distance Selling site.